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By Brent Tworetzky

Chatbots Entry : Back To the Future!

Select articles on chatbots fresh from the oven this month

5 Ways Chatbots Need To Evolve Before They Go Mainstream

Are you ready for a life framed by chatbots, from daily services like checking pay bill, buying groceries to other activities like hotel booking and college admission? Did you ever feel confused with a touch of irritation when using some newly-launched chatbots that only look intelligent and considerate at first glance? Before these smart talkative bots...

5 Ways Chatbots Need To Evolve Before They Go Mainstream

Are you ready for a life framed by chatbots, from daily services like checking pay bill, buying groceries to other activities like hotel booking and college admission? Did you ever feel confused with a touch of irritation when using some newly-launched chatbots that only look intelligent and considerate at first glance? Before these smart talkative bots...

How To Design A Conversation For Chatbot?

The flourishing of messenger bots, also known as chatbots indicates the irreversible trend of more integrated and seamless user experiences with conversational UI. It's actually about conversations, something we participate in every day but doing unconsciously. The following passage lists 4 steps on how to design a conversation for chatbot, starting with a clear understanding...

Bots — Why Should Enterprises Bet On Them?

The purpose of chatbots is to support business teams in their relations with customers, but it is also a viable step to build a unified and integrated system for higher efficiency inside an enterprise. According to the following passage, chatbots act as a concierge for employers to enquire anything available in the intranet, an aggregator...

Digi-Highlights

What’s the most worthy of reading on digital in a week

4 Examples of How AR & VR Will Improve Customer Service

What comes to your mind when you hear VR & AR, apart from dizzying delight from the games like Pokemon GO and exciting sci-fi movies? Have you ever thought about customer service? A consistent focal point for businesses is how we interact with our customers. Do they enjoy our customer service? The following passage expands...

Bridging The Retail/Digital Divide In Customer Experience Marketing

As their market share is challenged by dedicated ecommerce sites, retailers are adopting several digital strategies that enable them to compete in the new omnichannel competitive space. Traditional retail must keep abreast with the developing technology that changes people's life, including their customers. The following passage talks about challenges and opportunities, like how the impulse...

5 Ways To Use Microlearning For Informal Learning

Formal learning programs are synonymous with full-scale eLearning courses, instructor-led trainings, strong Instructional Design strategies and an extensive curriculum, all mapped in a very structured way. However, carefully constructed courses are not the only way learners can acquire skills and knowledge. Research shows that over 80% of employees learn their job from informal learning. Informal...

Digi-Transformation

Digital transformation has been the impetus most imperative driving a constant growth of all the sectors

Digi-Strategy

Digitalization is blurring the borders between sectors. So how to handle this?

4 Examples of How AR & VR Will Improve Customer Service

What comes to your mind when you hear VR & AR, apart from dizzying delight from the games like Pokemon GO and exciting sci-fi movies? Have you ever thought about customer service? A consistent focal point for businesses is how we interact with our customers. Do they enjoy our customer service? The following passage expands...

Digi-Operation

The digital wave is pushing us a variety of operational methodologies of higher efficiency and immediacy

Bots — Why Should Enterprises Bet On Them?

The purpose of chatbots is to support business teams in their relations with customers, but it is also a viable step to build a unified and integrated system for higher efficiency inside an enterprise. According to the following passage, chatbots act as a concierge for employers to enquire anything available in the intranet, an aggregator...

The Promise of Marketing Automation Has Always Been AI

With the aid of Artificial Intelligence, marketers are now expecting marketing automation, the backbone of modern marketing to not only offload repetitive tasks but also add a humane tone to better user experience. Listing several slots to apply AI, the following passage puts forward a solution that will inevitably shift the life of marketer further into data management...

How IoT is Revolutionizing Supply Chain Management

IoT, the Internet of Things, has gradually led us into a truly connected world, making the collection and exchange of data far more convenient. The following passage focuses on IoT's revolutionary role in supply chain management, such as fleet management and asset tracking, with examples of 3 big players - Verizon, Cisco and IBM. It takes...

Machine Empathy: How Machine Learning Can Bring Real Insight to UX Design

Great UX design embodies empathy between the company and its users. The roots of unsatisfying design, which often leads to bad user experience, may lie in the wrong analytical tools and insufficient information of user. The following passage illustrates a better approach to understand the user behavior by using other available tools except Google Analytics,...

Digi-Technology

Technology has been wielding a profound influence on the way businesses work and the way they relate to their employees

4 Examples of How AR & VR Will Improve Customer Service

What comes to your mind when you hear VR & AR, apart from dizzying delight from the games like Pokemon GO and exciting sci-fi movies? Have you ever thought about customer service? A consistent focal point for businesses is how we interact with our customers. Do they enjoy our customer service? The following passage expands...

IoT Evolution West 2017—7 Takeaways from Las Vegas

Despite its seemingly slow and slack development compared with eye-catching technology like Artificial Intelligence, Internet of Things is actually a concept that will revolutionize people's life style- connected living solutions. Here we come to the IoT Evolution West 2017, meet with the IoT ecosystem and worldwide business leaders and learn how to leverage the power...

Recent Posts

To check all the posts we curated

4 Examples of How AR & VR Will Improve Customer Service

What comes to your mind when you hear VR & AR, apart from dizzying delight from the games like Pokemon GO and exciting sci-fi movies? Have you ever thought about customer service? A consistent focal point for businesses is how we interact with our customers. Do they enjoy our customer service? The following passage expands...

Bridging The Retail/Digital Divide In Customer Experience Marketing

As their market share is challenged by dedicated ecommerce sites, retailers are adopting several digital strategies that enable them to compete in the new omnichannel competitive space. Traditional retail must keep abreast with the developing technology that changes people's life, including their customers. The following passage talks about challenges and opportunities, like how the impulse...

IoT Evolution West 2017—7 Takeaways from Las Vegas

Despite its seemingly slow and slack development compared with eye-catching technology like Artificial Intelligence, Internet of Things is actually a concept that will revolutionize people's life style- connected living solutions. Here we come to the IoT Evolution West 2017, meet with the IoT ecosystem and worldwide business leaders and learn how to leverage the power...

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