What comes to your mind when you hear VR & AR, apart from dizzying delight from the games like Pokemon GO and exciting sci-fi movies? Have you ever thought about customer service? A consistent focal point for businesses is how we interact with our customers. Do they enjoy our customer service? The following passage expands...
Though AI technology is still in its infancy, its double exponential in development could be the potential hazard putting the fate of all human beings at risk, as most expert observers fail to predict AlphaGo's winning over the top human players. Elon Musk, calls for "proactive regulation" to be put in place now or in...
Despite its seemingly slow and slack development compared with eye-catching technology like Artificial Intelligence, Internet of Things is actually a concept that will revolutionize people's life style- connected living solutions. Here we come to the IoT Evolution West 2017, meet with the IoT ecosystem and worldwide business leaders and learn how to leverage the power...
After Mobile World Congress and IoT World earlier this year, there was a lot of buzz about 5G, smart mobility, general IoT, and smart cities. It feels like we’re entering the future, and the excitement is palatable. Unfortunately, there are many soldiers on the battlefield without a plan. The following passage lists 10 key elements...
Are you ready for a life framed by chatbots, from daily services like checking pay bill, buying groceries to other activities like hotel booking and college admission? Did you ever feel confused with a touch of irritation when using some newly-launched chatbots that only look intelligent and considerate at first glance? Before these smart talkative bots...
The flourishing of messenger bots, also known as chatbots indicates the irreversible trend of more integrated and seamless user experiences with conversational UI. It's actually about conversations, something we participate in every day but doing unconsciously. The following passage lists 4 steps on how to design a conversation for chatbot, starting with a clear understanding...
The purpose of chatbots is to support business teams in their relations with customers, but it is also a viable step to build a unified and integrated system for higher efficiency inside an enterprise. According to the following passage, chatbots act as a concierge for employers to enquire anything available in the intranet, an aggregator...
Chatbots have been around for decades, but because of the recent advancements in artificial intelligence and machine learning, there is a big opportunity for people to create bots that makes for better services and user experiences.The following passage gives a beginner-friendly introduction to chatbots, with plenty of tools and platforms for your further exploration. It...
As digital technology relentlessly disrupts and sculpts the global landscape it exposes organisations to opportunities and threats. All evolution comes with challenges and the dark world of cybercrime continues to thrive and is this year’s second most reported economic crime. The following passage analyses the current state and predicts the future of cybercrime from a...
VUI, Voice User Interfaces, widely known among sci-fi fans such as Jarvis in the superhero blockbuster series Iron Man, are now introduced in people's real life, enabling people to control a machine through simply talking with technology giants Apple and Amazon publishing their own personal assistant. Until recently it is considered to be artificial intelligence, an essential ingredient of a completely connected future....